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Privacy Policy

This Privacy Policy sets out how GlobalGrid Solutions Pty Ltd (ABN: 89 689 424 851) collects, uses, discloses, and manages your personal information. We are committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

Collection of Personal Information

We only collect personal information that is reasonably necessary for our business functions and activities.

 

A. Information You Voluntarily Provide:

This information is collected when you interact with our website, such as filling out a "Contact Us" form, subscribing to our email updates, or communicating with us directly. This information typically includes:

  • Identity Data: Your name, job title, and company name.

  • Contact Data: Your email address and phone number.

  • Inquiry Data: Details about the services or partnerships you are interested in.

 

B. Information Collected Automatically (Cookies and Tracking):

When you visit our Website, we automatically collect non-personal data about your device and browsing activity using cookies and other standard tracking technologies. This includes:

  • Technical Data: Your IP address, browser type, operating system, and unique device identifiers.

  • Usage Data: Pages you view, time spent on pages, and referring website addresses.

     

Use and Purpose of Collected Information

We use the collected information for the following primary purposes:

  • Service Communication: To respond to your direct inquiries, schedule consultations, and fulfill your requests for information regarding GlobalGrid Solutions.

  • Partner Referral: To refer your inquiry to the specific strategic partner whose work (e.g., a case study) aligns with your expressed interest, enabling the correct expert to contact you.

  • Website Improvement: To analyse usage trends, diagnose technical issues, and improve the overall functionality and content of the Website.

  • Marketing & Updates: To send you promotional material and news about GlobalGrid Solutions and our network, provided you have consented (opted-in) to receive such communications.

Disclosure of Personal Information

  • Strategic Partners: We may share your inquiry data with our third-party service providers (our strategic partners whose work is featured on the site) only when necessary to fulfill your request for information about their services.

  • Our Service Providers: Third-party vendors who provide services on our behalf, such as IT support, data hosting, and marketing analytics. These parties are contractually bound to use your personal information only for the purpose of providing services to us.

  • Legal Authorities: When required by Australian law or necessary to protect the rights, property, or safety of GlobalGrid Solutions Pty Ltd.

International Data Transfer

As we operate with global strategic partners and service providers, the personal information we collect may be disclosed to entities located outside of Australia, including [Mention countries of key partners/operations, e.g., Singapore and Sri Lanka]. We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Australian Privacy Principles.​

Security and Storage

We take reasonable physical, electronic, and procedural steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure servers and industry-standard security measures.

Accessing and Correcting Your Information

You have the right under the Privacy Act to:

  • Request Access: Request access to the personal information we hold about you.

  • Request Correction: Request that we correct any inaccurate, incomplete, or out-of-date information we hold about you.

To make a request, please contact our Privacy Officer using the details below.

Contacting Our Privacy Officer and Making a Complaint

If you have any questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact:

 

Privacy Officer

GlobalGrid Solutions Pty Ltd

Email: contact@ggsolutions.com.au

Address: Unit 3411, 1 Freshwater Place Southbank VIC, Australia 3006

 

We will acknowledge your complaint within a reasonable time. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

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